Refund Policy

At Arlene Carandang Style Studio, we want you to feel confident and satisfied with every purchase. If for any reason you need to request a refund or return, please review our policy below. We strive to make the process simple, transparent, and fair for all our customers.

• You may return or exchange unused items within 7 days of receipt. All tags must remain attached, and the product should be in its original condition.
• To initiate a return or exchange, please contact us at contact@arlenecarandangstudio.com or call/text +63 936 921 8475. Our team will guide you through the process and provide instructions for shipping your item back to us.
• Return shipping fees are the responsibility of the customer, unless the item arrived damaged or there was an error in your order.

• Once your returned item is received and inspected, we will notify you about the approval status.
• Approved refunds will be processed within 5-7 business days to your original payment method. Please allow additional time for your bank or payment provider to complete the transaction.
• If your refund is declined, we will provide a clear explanation and offer alternative solutions if possible.

• Personalized, custom, or altered products cannot be returned or refunded, unless defective.
• Final Sale items are not eligible for refund or exchange unless damaged upon arrival.

• If you receive a damaged or incorrect item, contact us within 48 hours of receipt. We will prioritize resolving the issue by offering a replacement, exchange, or full refund.

For any questions or assistance regarding returns or refunds, our team is here to help. Please reach out to us at contact@arlenecarandangstudio.com or call/text +63 936 921 8475.

This Refund Policy may be updated from time to time. Please check this page for the latest information before making a return.